Selling through Telegram just got smarter!
Previously, customers could message your shop bot, but you couldn’t see their messages. Now, with the innovative Customer Support feature, every visitor who interacts with your bot will appear in your Orders chat as a dedicated thread.
If a customer’s message requires your attention, it will be saved in their personal thread, ensuring organized, real-time communication.
✅ Never miss a potential buyer
You see every customer whose message requires manual support, even if they don’t place an order.
✅ All messages stay organised
Each customer gets a personal thread where their messages are stored.
✅ Orders stay separate
All orders are collected in the General section, with links to the customer’s thread for quick access to their messages.
✅ Instant responses
Just reply in the thread, and your message will be sent to the customer via the shop’s bot.
✅ Encourage more sales
Guide hesitant buyers, clear up confusion, and close more deals effortlessly.
When a customer sends a message that the bot cannot answer automatically, a new thread is created in your Orders chat:
— If a customer asks about payment methods, their message will appear in their personal thread.
— If a customer sends multiple messages, they will all stay in their own thread, keeping conversations easy to follow.