The decision to create a bot for your online store depends on your business needs, resources, and customer interaction strategy. Here are some considerations that may help you make the decision:

With the use of a bot, you will gain:

• Custom search: the ability to use inline search for quickly finding desired products
• Online payment acceptance: creating a bot allows you to accept online payments from customers
• Newsfeed via the bot: the ability to send broadcasts and notifications to all customers through the bot, simplifying communication and informing about new arrivals and promotions
• Order management via group chats: the platform allows receiving order notifications in group chats for more convenient order management and timely processing of requests
• Access to more information: the bot can provide additional information about products, promotions, and delivery terms, helping customers make more informed decisions
• Message responses: the bot is capable of automatically responding to customer messages, enhancing service levels and reducing staff workload
• Profile personalization: the ability to set a custom avatar and personalize the bot profile for a more attractive and recognizable appearance

Without using a bot:

• The process of creating a store is simpler and faster because bot setup and maintenance are not required
• Lack of additional features such as online payments, automatic message responses, order management via group chats, and other capabilities available only with the use of a bot

Useful materials

How to Create a Store with a Bot?

How to create a store without a bot?

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